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More info and FAQs: https://des.nc.gov/…/covid…/covid-19-information-individuals
More info and FAQs: https://des.nc.gov/…/covid…/covid-19-information-individuals
Filing Your Unemployment Application
You can apply for benefits online 24 hours a day, seven days a week!
https://des.nc.gov/apply-unemployment/filing-your-unemployment-application
Note: Unemployment applications are NOT filed in person in Gaston County!
If you want to apply online, you must create an “online account” to file an application for Unemployment Insurance online.
Your account also provides access to the Claimant Self-Service Portal, where you can get information about your claim at any time, such as:
To create your online account, you will need your Social Security Number and a valid email address.
Create Your Online Account
If you need personal assistance, contact the Customer Call Center at 888-737-0259
During the COVID-19 pandemic, when call volumes are high: Simple unemployment application questions can be answered by calling your local NCWorks Career Center – Gaston at (704) 853-5328.
Note: During times of career center closure to the public, due to COVID-19, some career center services may be provided virtually. �
The North Carolina Employment Security Division is publishing instructions and guidance on the following webpage: https://des.nc.gov/need-help/covid-19-information to help you understand new changes to the state’s unemployment system, due to the current impacts of the COVID-19 coronavirus in North Carolina.
These changes were ordered by Governor Cooper on Tuesday, March 17, 2020, as outlined in his Executive Order 118.
On this page, you will find answers and instructions:
This page will be updated frequently with new information as it becomes available, as we continue to monitor all available data and evaluate its impact on both workers and employers.
For people facing job loss due to the COVID-19 coronavirus situation, Governor Cooper’s Executive Order specifically addresses:
If you’re temporarily out of work OR your working hours have been reduced due to COVID-19, file a claim for unemployment benefits online and choose one of those two separation reasons on the screen where you’ll enter and submit your claim information.
Unemployment Benefits – Questions & Answers For Individuals:
A. If you are laid off work temporarily or if your hours are reduced due to a business slowdown or a lack of demand as a result of COVID-19, you may be able to receive unemployment benefits. In order to determine eligibility, you must first apply for unemployment. If you’re temporarily out of work or working reduced hours due to COVID-19, select one of those two separation reasons when filing your claim.
A. You may be eligible for unemployment benefits if you’re laid off. If you’re out of work due to COVID-19, indicate that while filing your claim.
A. If you are not receiving payment from your employer, such as paid sick leave or paid time off, you may be eligible for unemployment benefits during this time. If you are laid off work temporarily or if your hours are reduced due to a business slowdown or a lack of demand as a result of COVID-19, you may be able to receive unemployment benefits. In order to determine eligibility, you must first apply for unemployment. If you’re temporarily out of work or working reduced hours due to COVID-19, select one of those two separation reasons when filing your claim.
A. The first and best option for employees who need to miss work due to illness is to use their employer-paid time off.
A. If your employer is not offering paid time off, you should apply for unemployment insurance. If you are laid off work temporarily or if your hours are reduced due to a business slowdown or a lack of demand as a result of COVID-19, you may be able to receive unemployment benefits. In order to determine eligibility, you must first apply for unemployment. If you’re temporarily out of work or working reduced hours due to COVID-19, please select one of those two separation reasons when filing your claim.
A. Anyone can file for unemployment insurance. In order to determine eligibility, you must first apply for unemployment. If you’re temporarily out of work or working reduced hours due to COVID-19, please select one of those two separation reasons when filing your claim.
A. When filing for unemployment insurance, an employee must provide information about their decision to leave the job. In order to determine eligibility, you must first apply for unemployment.
A. Individuals currently filing for unemployment insurance benefits who have to quarantine due to COVID-19 will be considered able and available to work as long as the individual has not removed themselves from the labor market.
A. No, please contact the unit who scheduled the appointment or our Customer Call Center for other options to complete your appointment.
A. If you are out of work as a result of COVID-19, you do not have to conduct a work search while filing for unemployment.